Shipping policy

Processing/Shipping:

As our products are made in small batches to ensure freshness, so our processing time to fulfill your order for shipment is usually 5-7 days. Orders are typically shipped within a week from order fulfillment, Monday-Wednesday only, excluding holidays. Due to Covid 19, there may be delays in carrier deliveries beyond our control. However, if there is a problem, please reach out to us and we will try to resolve the issue.

If your order is returned to us by the shipping carrier, we will refund you the cost of the items purchased NOT the cost of SHIPPING. This includes for reasons such as an incorrect shipping address. Please double check your shipping address for accuracy.

Handling/Storage: 

Please check your shipping address for accuracy before completing your order. I will gladly reship at the cost of the buyer.

Please note, our body butters/scrubs are sensitive to changes in temperature and will melt or soften at 76 degrees Fahrenheit or higher. If this happens, the integrity/effectiveness of the product is not affected and may still be used. We do not replace or issue refunds due to melting. You may refrigerate the product for an hour or so to reharden or solidify the product. In addition, under colder conditions the product may harden and can be softened by leaving it at room temperature. Again, the product's effectiveness is not affected. With body butters, it may appear that the jar does not contain the stated amount, but each product has been weighed accurately. 

ATTENTION: Due to the warm temperatures during the months of May-October, it’s RECOMMENDED that orders for body butters be shipped via Priority Mail Express to lessen the risk of receiving your product melted.

Our whipped body butters take up more container volume and as such for example, a 4 oz. jar of product will be contained in an 8 oz. jar while 8 oz. of product will be contained in a 16 oz. jar.