Refunds/Returns

Returns and/or exchanges are not accepted for any reason for sanitary precautions, but please contact us if you have problems with your order. We appreciate your business and will work hard to address any issue. Please refer to the Processing/Shipping section for additional information.

Please note, our body butters/scrubs are sensitive to changes in temperature and will melt or soften at 76 degrees Fahrenheit or higher. If this happens, the integrity/effectiveness of the product is not affected and may still be used. We do not replace or issue refunds due to melting. You may refrigerate the product for an hour or so to reharden or solidify the product. In addition, under colder conditions the product may harden and can be softened by leaving it at room temperature. Again, the product's effectiveness is not affected. With body butters, it may appear that the jar does not contain the stated amount, but each product has been weighed accurately. Our whipped body butters take up more container volume and as such for example, a 4 oz. jar of product will be contained in an 8 oz. jar while 8 oz. of product will be contained in a 16 oz. jar.

ATTENTION- please note that our butters contain only butters and oils, therefore they are heat sensitive. If you are ordering for shipment between May-September, the butter will be frozen prior to shipment, placed in insulated wrapping with an ice pack. Unfortunately, these precautions may not totally eliminate all melting risk. We recommend using a quicker shipping carrier and also following the tracking information so that you can immediately retrieve the order upon arrival. If melting does occur, place the body butter in the refrigerator for about an hour and it will firm back up. The texture will no longer be whipped but the benefits and scents are not impacted.